PRINT-STORY.com wants you to be happy with your new purchase. If you’re dissatisfied with your products, we’re here to help. We pay close attention to all the printing details and carefully inspect each items before delivery to ensure its superior quality. However, despite our best efforts, and in the rare occurrence we may have overlooked a defect, please let us know. Send an [email protected] with:
- Photos of the defect taken from several angles.
- Include your full name, order number and descriptions of the defect.
In the event that you need to contact us regarding a defect, please contact our Customer Support team with the necessary details WITHIN 30 DAYS of receiving your order. If the defect is due to production errors, we will have a replacement order made. Print-Story will not be held responsible for defect reports later than the given duration.
IMPORTANT: Please understand that Print-Story cannot provide refunds. If the product is a defect, we will have the product fixed or replaced. Print-Story is not responsible for any consumer-generated mistakes, errors or defects that include but not exclusive to spelling, typographical or grammatical errors, dark images, poor image quality from low resolution images, order quantity or other ordering errors. Please be sure to preview your products carefully before placing your order.